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Purchase and Payment Policy

Last updated 22 August 2026

This Purchase and Payment Policy ("Purchase Policy") explains billing, subscriptions, Kix Credits, Advisor sessions, events, content purchases, gift cards, gamified points, refunds, chargebacks, and certain Advisor payment rules for products and services offered by Character Limit LLC d/b/a SideKix ("SideKix," "we," "our," or "us").

This Purchase Policy supplements the SideKix Terms of Use. If this Purchase Policy conflicts with the Terms of Use, the Terms of Use control unless a transaction-specific term presented at the time of purchase expressly states otherwise. Advisor compensation is also subject to the applicable Advisor Agreement; if this Purchase Policy conflicts with an Advisor Agreement regarding Advisor compensation, the Advisor Agreement controls.

Contents

1. Prices, Payment and Billing
2. Membership Subscriptions
3. Kix Credits
4. One-Time and Pay-As-You-Go Purchases
5. Advisor Sessions — User Cancellations, No-Shows and Refunds
6. Live and Virtual Events
7. Paid Content, Digital Products and Resources
8. Recordings, Transcriptions and Communication Features
9. Refund Eligibility and Requests
10. App Store, Google Play and Third-Party Billing
11. Advisor Compensation for Appointments
12. Advisor Event and Content Payments
13. Advisor Payment Holds, Adjustments and Enforcement
14. Gift Cards and Gift Credits
15. Gamified Points, Badges and Rewards
16. Chargebacks, Fraud and Reversed Payments
17. Non-Transferability and Resale
18. Pricing and Policy Changes
19. Taxes
20. Governing Terms and Disputes
21. Contact

1. Prices, Payment and Billing

Prices, billing periods, Kix Credit allocations, taxes, fees, and other material purchase terms will be displayed at or before purchase.

By completing a purchase, you authorize SideKix and/or the applicable payment provider to charge the disclosed amount and applicable taxes to your selected payment method.

Purchases may be processed directly by SideKix or through third-party platforms such as the Apple App Store, Google Play, or other payment providers. Additional platform terms may apply.

2. Membership Subscriptions

Memberships may be offered on monthly, annual, or other recurring billing periods.

Unless otherwise disclosed at purchase, subscriptions automatically renew until canceled. You may cancel at any time using the billing method associated with your purchase. Cancellation stops future renewal charges but generally does not end access immediately.

Unless otherwise required by law, you will retain paid membership access through the end of your then-current paid billing period. No prorated refund is provided solely because you cancel before the end of that billing period.

Membership benefits are personal to the applicable account and may not be sold, transferred, shared, or resold unless SideKix expressly permits it.

Deleting the SideKix application or closing a SideKix account does not automatically cancel a subscription billed through Apple, Google Play, or another third-party billing provider.

3. Kix Credits

SideKix may use Kix Credits to meter or provide access to AI conversations, voice interactions, messaging, generation, processing, automated workflows, or other usage-based features.

Kix Credits may be included with a subscription, purchased separately, or provided through trials, promotions, referrals, sponsorships, grants, rewards, or other programs.

Unless otherwise expressly stated at purchase, subscription Kix Credits do not roll over and unused subscription Kix Credits expire at the end of the applicable billing period.

Purchased Kix Credits are separate from subscription Kix Credits. Their price, quantity, permitted uses, expiration period, if any, and other material conditions will be disclosed at or before purchase and remain subject to applicable law.

Kix Credits have no cash value, are not money or stored value, cannot be redeemed for cash, and may not be sold, transferred, traded, or exchanged unless SideKix expressly permits it.

SideKix may prospectively change the number of Kix Credits required for a feature based on the Service, duration, model, technology, computational resources, third-party costs, or other operational factors. Kix Credits do not guarantee a fixed number of third-party model tokens, requests, minutes, or computing units unless SideKix expressly states otherwise.

SideKix will not automatically charge you for additional Kix Credits unless you expressly authorize an automatic recharge or similar feature.

4. One-Time and Pay-As-You-Go Purchases

SideKix may offer one-time or pay-as-you-go purchases, including Advisor sessions, event tickets, paid content, templates, courses, resources, Kix Credits, or other products and Services.

Payment is generally due at the time of purchase.

Unless a different refund or cancellation rule is displayed at purchase, one-time purchases are non-refundable after delivery, access, download, attendance, performance, or consumption begins, except as stated in this Purchase Policy or required by applicable law.

5. Advisor Sessions — User Cancellations, No-Shows and Refunds

The price, duration, Advisor, and any material booking terms will be displayed before an Advisor session is purchased.

Unless a different rule is disclosed at booking:

• Cancel or reschedule at least twenty-four (24) hours before the scheduled start time to receive a refund or permitted reschedule.
• Cancellations made less than twenty-four (24) hours before the scheduled start time and user no-shows are non-refundable.
• If the Advisor cancels or fails to attend the scheduled session, the user may choose a rescheduled session or a full refund of the session price. Where the purchase was processed by a third-party marketplace, the refund may be subject to that marketplace's processing rules.
• If a material SideKix technical failure prevents the purchased session from occurring and a reasonable alternative cannot be provided, SideKix may offer a reschedule, service credit, Kix Credits, or refund as appropriate.

Repeated no-shows, abusive booking behavior, fraudulent refund requests, or misuse of scheduling features may result in booking restrictions or account action.

6. Live and Virtual Events

Event prices and event-specific cancellation terms will be disclosed at or before purchase.

Unless otherwise disclosed, paid event registrations are non-refundable when the user simply chooses not to attend.

If SideKix cancels a paid event and does not provide a replacement or rescheduled event, the user will be eligible for a full refund of the SideKix event ticket price, subject to the processing rules of the applicable payment provider.

If an event is rescheduled, the original registration may remain valid for the rescheduled event. SideKix may also offer a refund or event credit depending on the circumstances and applicable event terms.

SideKix may, in its discretion, consider documented emergencies or exceptional circumstances. Providing an exception in one case does not require SideKix to provide the same exception in another case.

Third-party travel, lodging, transportation, food, or incidental expenses are not refundable by SideKix unless SideKix expressly agrees otherwise.

7. Paid Content, Digital Products and Resources

SideKix may offer guides, templates, courses, recordings, downloads, resources, or other paid digital content.

Unless otherwise disclosed or required by law, digital content is non-refundable once access, streaming, delivery, or download has begun.

A refund may be available where the user was charged more than once for the same purchase because of a verified processing error, where the purchased content was not delivered because of a material SideKix technical failure, or where applicable law requires a refund.

SideKix may revoke access to refunded digital content to the extent technically feasible and legally permitted.

8. Recordings, Transcriptions and Communication Features

SideKix may offer video, audio, voice, screen-sharing, messaging, transcription, summarization, and other communication features involving users, Advisors, and SideKix representatives.

Communications may be recorded, transcribed, monitored, summarized, or analyzed where SideKix provides appropriate notice and obtains consent when required by applicable law.

Recordings, transcripts, and related metadata may be processed to provide and improve the Services; support users; resolve disputes; maintain quality; detect fraud, abuse, or safety issues; evaluate Advisor performance; develop and evaluate platform functionality and artificial intelligence systems; conduct analytics; and comply with legal obligations, in each case as described in the SideKix Privacy Policy.

Authorized third-party service providers may process recordings, transcripts, communications, and related data on SideKix's behalf.

Retention, deletion, use for AI development or evaluation, and other processing of recordings and transcripts are governed by the SideKix Privacy Policy and applicable consent or feature-specific notices.

If a feature requires recording or transcription and you do not consent, you should not participate in that recorded or transcribed feature. Where SideKix offers a non-recorded alternative, you may choose that alternative.

9. Refund Eligibility and Requests

Except as expressly stated in this Purchase Policy, the Terms of Use, the terms presented at purchase, or applicable law, payments are non-refundable.

Depending on the purchase, a refund or other accommodation may be available for:

• a verified duplicate charge or duplicate purchase caused by a processing or system error;
• a material SideKix technical failure that prevents access to a paid Service and cannot reasonably be corrected or replaced;
• an Advisor cancellation or Advisor no-show as described in Section 5;
• cancellation of a SideKix paid event as described in Section 6; or
• another circumstance in which applicable law requires a refund.

Unless a longer period is required by law or a payment platform, refund requests should be submitted to SideKix Support within fourteen (14) days after the transaction or event giving rise to the request.

SideKix may request information reasonably necessary to investigate a refund request. Discretionary refunds, service credits, Kix Credits, or accommodations are evaluated case by case. Providing one does not obligate SideKix to provide the same remedy in another situation.

10. App Store, Google Play and Third-Party Billing

Purchases made through Apple App Store, Google Play, or another third-party marketplace or payment provider may be subject to that provider's billing, cancellation, and refund rules.

Where the third-party provider controls subscription management, cancellation, or refund processing, users must use that provider's procedures. SideKix does not control a refund decision made solely by a third-party marketplace.

Nothing in this Purchase Policy limits rights that cannot legally be waived.

11. Advisor Compensation for Appointments

Advisor compensation is governed primarily by the Advisor's written agreement with SideKix. The following rules apply only to the extent they are included in, or do not conflict with, the applicable Advisor Agreement.

Advisors may be paid a fixed rate, percentage, revenue share, or other amount established by SideKix and disclosed in the Advisor Agreement or applicable program terms.

Payouts may be made on a bi-weekly or other disclosed schedule after SideKix verifies eligible completed transactions and accounts for refunds, chargebacks, taxes, payment processing, holds, offsets, or other permitted adjustments.

Unless the applicable Advisor Agreement states otherwise:

• an Advisor receives the applicable earned amount for a completed and verified session;
• if a user cancels within twenty-four (24) hours or is a no-show, the Advisor may receive fifty percent (50%) of the Advisor's otherwise applicable session compensation;
• if the Advisor cancels or fails to attend, the Advisor earns no compensation for that session.

Advisor payout rules may be changed prospectively through an updated Advisor Agreement or applicable written program terms.

12. Advisor Event and Content Payments

Advisor compensation for events and paid content is governed by the applicable Advisor Agreement and any event- or content-specific written terms.

An Advisor leading a paid event may receive a fixed fee, revenue share, or other predetermined compensation, less any agreed platform fee, refund allocation, payment-processing adjustment, tax withholding, chargeback, or other amount authorized by the Advisor Agreement.

If an Advisor cancels an event, fails to perform, or requests a reschedule, SideKix may withhold the applicable event payment until performance is completed and may apply any cancellation or performance adjustment expressly authorized by the Advisor Agreement.

Advisors who create approved paid content may receive a fixed amount, revenue share, or other agreed compensation. Refund treatment for Advisor earnings will be governed by the Advisor Agreement. SideKix will not impose a content-related deduction inconsistent with the Advisor Agreement.

13. Advisor Payment Holds, Adjustments and Enforcement

SideKix may withhold, delay, reverse, offset, or adjust Advisor payouts only as permitted by the Advisor Agreement, applicable program terms, or law, including for suspected fraud, chargebacks, refunds, duplicate payments, uncompleted services, payment-processing holds, policy violations affecting the underlying transaction, or amounts otherwise owed to SideKix.

Poor ratings or subjective dissatisfaction alone will not automatically authorize forfeiture of earned compensation unless the applicable Advisor Agreement expressly provides an objective payment adjustment process.

Repeated last-minute cancellations, no-shows, material policy violations, professional misconduct, fraud, unauthorized solicitation, off-platform circumvention, or other material breaches may result in loss of future booking privileges, suspension or removal from the Advisor program, and other remedies permitted by the Advisor Agreement.

Suspension or termination does not automatically forfeit compensation already earned for properly completed services unless the Advisor Agreement or applicable law permits the applicable offset or forfeiture.

14. Gift Cards and Gift Credits

If SideKix offers gift cards or gift credits, the terms displayed at purchase will apply.

Unless otherwise stated, SideKix gift cards or gift credits may be used for eligible SideKix purchases designated at redemption. Certain products, third-party transactions, taxes, or marketplace purchases may be excluded.

Gift cards may not be used to purchase additional gift cards unless SideKix expressly permits it.

Gift cards and gift credits are non-refundable and may not be resold or transferred for value except as required or permitted by law.

Expiration, dormancy, fees, and cash-redemption rights will comply with applicable law. Where applicable law requires cash redemption of a qualifying remaining balance, SideKix will honor that requirement.

SideKix may refuse, suspend, or cancel gift cards obtained or used through fraud, abuse, unauthorized resale, or unlawful activity, subject to applicable law.

15. Gamified Points, Badges and Rewards

SideKix may award points, badges, levels, achievements, or other gamified benefits for participation, completion of actions, engagement, or other eligible activity.

Unless expressly stated otherwise, gamified points and similar rewards:

• have no cash value;
• are not money, stored value, wages, or property;
• cannot be purchased, sold, transferred, assigned, or exchanged;
• cannot be redeemed for Advisor compensation, employee services, cash, or other items requiring a cash payout unless SideKix expressly establishes a lawful program allowing it; and
• may be used only for the perks or platform features SideKix designates.

SideKix may establish expiration rules, including expiration after twelve (12) months of inactivity, and may reset an inactivity period when qualifying point-earning activity occurs. Any applicable expiration rule will be displayed in the program terms.

SideKix may change, add, remove, rebalance, revoke, or discontinue gamified rewards, including to correct errors or address fraud, manipulation, or abuse.

Advisors may not request or accept gamified points as payment for services.

16. Chargebacks, Fraud and Reversed Payments

If a payment is disputed, charged back, reversed, refunded, or otherwise invalidated, SideKix may provide transaction records and other appropriate evidence to the applicable payment provider.

To the extent permitted by law, SideKix may remove benefits or Kix Credits associated with an invalidated payment, suspend paid access, restrict future purchases, or take other reasonable measures to prevent fraud or abuse.

A good-faith billing dispute does not, by itself, constitute misconduct. Repeated fraudulent disputes, chargeback abuse, or intentional misuse of payment systems may result in account restrictions or termination.

17. Non-Transferability and Resale

Except where SideKix expressly permits otherwise, subscriptions, purchases, Kix Credits, event registrations, Advisor sessions, digital content licenses, gift benefits, and other paid access are personal to the purchasing or designated account and may not be sold, sublicensed, transferred, or commercially resold.

This section does not prohibit a gift card or gift feature from being given to its intended recipient in accordance with the applicable program terms.

18. Pricing and Policy Changes

SideKix may change prices, subscription plans, Kix Credit requirements, Advisor marketplace economics, promotions, refund procedures, and other payment structures prospectively.

Changes will not retroactively increase the price of a completed purchase.

For recurring subscriptions, SideKix will provide notice of price changes when and as required by applicable law or the applicable billing platform. Continued renewal after a properly disclosed price change constitutes acceptance to the extent permitted by law.

Material changes to this Purchase Policy will be communicated as required by law.

19. Taxes

Users and Advisors are responsible for taxes, reporting, registrations, and other obligations arising from their own purchases, earnings, businesses, or receipt of benefits, except for amounts SideKix is legally required to collect, withhold, report, or pay.

SideKix does not provide tax advice.

20. Governing Terms and Disputes

This Purchase Policy is part of the SideKix legal framework and should be read together with the SideKix Terms of Use, Privacy Policy, Community Policy, and any applicable Advisor Agreement or transaction-specific terms.

Disputes between a user and SideKix arising from a purchase are governed by the dispute-resolution, arbitration, class-action waiver, governing-law, and venue provisions in the SideKix Terms of Use. This Purchase Policy does not create a separate or inconsistent arbitration agreement.

Advisor compensation disputes are also subject to the dispute-resolution provisions of the applicable Advisor Agreement to the extent that agreement controls.

21. Contact

Purchase, billing, and refund questions may be submitted through SideKix's support system or to:

SideKix Support
Character Limit LLC d/b/a SideKix
support@sidekixhq.com